This Code of Practice sets out the principles and standards of behaviour that guide how Novtek Consulting Ltd conducts its business and serves its clients.
1. Integrity and Ethics
We act honestly, transparently, and ethically in all professional dealings. Conflicts of interest must be declared and resolved responsibly.
2. Client Commitment
We clearly define the scope of services, deliverables, and costs, and commit to meeting client expectations responsibly and reliably.
3. Confidentiality and Data Protection
Client information is treated as confidential. We comply fully with UK data protection laws, including the UK GDPR and Data Protection Act 2018.
4. Professional Competence
We ensure our team is competent, trained, and up-to-date with industry standards. We undertake only work we are qualified to perform.
5. Continuous Improvement
We actively seek feedback and use it to improve our services, methodologies, and client satisfaction.
6. Reporting and Accountability
Complaints and misconduct are taken seriously and investigated thoroughly. We aim to respond to any complaints within 30 days.